(Main Site) 421 Greenbrook Drive | Unit #23B | Kitchener | Ontario | N2M 4K1 | PHONE: (519) 578-3510 | FAX: (519) 578-6040


In order to provide appropriate medical care New Vision Family Health Team operates by appointment only. It is extremely important that you try to inform the staff of the type of visit you require to assist in booking an appropriate appointment time. Please indicate if you require a regular visit, a longer visit for counselling, a complete physical examination or simply an injection. Every effort will be made to accommodate your family in a manner appropriate to your medical needs. Please be assured that confidentiality will be strictly maintained in all aspects of the clinic.

Please be mindful of your appointment time(s) as NO REMINDER CALLS WILL BE GIVEN.


Our Family Health Team is pleased to be able to offer the on-call clinics on weekends. The office will be open on Saturdays from 9 am until 3 pm, and on Sundays from 9 am until 12 pm. There is only one doctor available during these clinics, and as we serve 24,000 patients it can become very busy. We respectfully request that you use these clinics ONLY for medical problems that are truly urgent, and cannot wait until you see your own physician during regular office hours. If you feel that your problem can wait until next week, our staff will be happy to book you an appointment accordingly.

Note: Our weekend after hours change when there is a statutory holiday. Please call our office for hours of operation.

Missed Appointments

Missed appointments take valuable time away from ill people who are waiting to see their health care provider. We require 24 hours advance notice for appointment cancellations.

To help with this process we have introduced a new feature – online appointment cancellations! Now you can cancel New Vision appointments through a simple online form submission. Please use the form under the On-line Services tab.