New Vision Family Health Team is made up of a team of multi-disciplinary health professionals working together to provide the best possible quality of care for our patients.
Fifteen family physicians practice out of our main Greenbrook location:
Additionally, Dr. Balraj Singh practices at 430 The Boardwalk, Suite #208 in Waterloo. Click here for Dr. Balraj Singh’s contact information and clinic hours.
When your physician is absent, you may be offered an appointment with a locum physician. A locum refers to a physician who assumes another physician’s clinical duties on a temporary basis.
Locums are a valuable component of our team because they enable our physicians to take time off for professional development, illness, maternity/paternity leave or vacation.
Although you may prefer to see your own family physician, our locums offer excellent care in their absence:
The spirit of "team" is a priority for the Executive Director, Jennifer Willsie.
As an integral member of New Vision Family Health Team, the Executive Director is responsible to the Board of Directors of the Family Health Team to advise on matters of policy and risk management, financial management, human resources, and quality monitoring and evaluation. The Executive Director also supports programs and services through actively developing team based, patient-centered practices that meet professional and best-practice standards of care.
Working with the Board of Directors, the Executive Director develops strategic plans and acts as liaison with the community and the Ministry of Health and Long-Term Care (MOHLTC).
Sharon Binns provides leadership in alignment of New Vision's mission, vision and core vales. In addition to her nursing responsibilities, Sharon is also responsible for supporting human resource management and overseeing the clinical team.
New Vision's Operations Manager, Kristen Vandergrift, provides administrative support to maintain services and coordinates health service planning to ensure effective and efficient operations, as well as conflict resolution.
New Vision's Health Outcomes Assessor, Desirée DeMelo, is responsible for supporting New Vision in our quality improvement planning, decision making and implementation activities. This includes reviewing data quality, supporting the implementation of data quality initiatives and improving the flow and use of information throughout the clinic.
Our Medical Receptionists are an essential member of our team and are responsible for maintaining the clinic, improving patient access, coordinating services and ensuring quality patient care. They work collaboratively with all team members and patients to support the Vision, Mission and Core Values of New Vision Family Health Team.
New Vision Family Health Team has appointed Kristen Vandergrift as our Privacy Officer. Kristen ensures compliance with Personal Health Information Protection Act (PHIPA), develops privacy policies and conducts routine privacy audit of information use. For more information on PHIPA, click here.
As a part of our enhanced nursing team, New Vision has Nurse Practitioners available to help meet the needs of our patients in collaboration with our other Family Health Team members.
Our Nurse Practitioners are able to see patients for a variety of health care needs such as well baby visits, periodic health exams, prenatal care, and acute illnesses requiring same day appointments. They also have extensive knowledge in chronic disease management that includes monitoring diabetes and other cardiovascular disease prevention and management.
Our Nurses teach patients and families how to promote good health, prevent disease, and manage chronic illnesses. They are also available to provide injections/ immunizations, wart treatments, ear syringing and other appropriate treatments, as well as assume responsibility for communication of test results, medication requests to pharmacists and triage calls to enhance patient care.
New Vision's enhanced nursing team continues to assist in the development and management of our Chronic Disease and Preventive Care Programs.
Our Medical Office Assistants work in a hands-on clinical support capacity in our Family Health Team. They manage patient flow through the clinic and are available to take your blood pressure, weight and help with collecting specimens.
Our Clinical Pharmacist helps in optimizing medication therapy and serves as a resource to the entire team. Our Clinical Pharmacist is also involved in several clinical programs to ensure safe, comprehensive and effective pharmacotherapy for specific chronic conditions. New Vision patients can meet with the Clinical Pharmacist one-on-one to complete a medication review and ask drug related questions.
Our Mental Health Counsellors are all Registered Social Workers or Marriage and Family Therapists. They work with children through to seniors and provide consultation and/or short-term therapy for a variety of issues such as: depression, anxiety, stress management, grief and bereavement, family and couple relationships, trauma and abuse, parenting, and issues related to loss or adjustment. If you would benefit from short term support, please speak with your family physician about a referral. In addition to individual, couple and family counseling our team members occasionally facilitate wellness workshops around a variety of topics related to stress management, parenting and coping with various health issues.
Our Registered Dietitians provide nutrition counseling and education to individuals and groups. They educate on making wise eating choices that promote good health at any stage of life. They also provide specialized nutrition therapy to help manage conditions such as irritable bowel syndrome (IBS) and other gastrointestinal disorders, food allergies and intolerances, arthritis, liver and kidney disorders and more.
Our Registered Dietitians are also Certified Diabetes Educators. They provide education to patients who are newly diagnosed diabetics, have long-standing type 2 diabetes or have pre-diabetes.
