Please be advised we are currently experiencing higher than normal call volumes. We apologize for the inconvenience and appreciate your patience.
Hours of Operation:
Our phones will be answered Monday to Thursday from 8:30 a.m. to 7:00 p.m. and Friday from 8:30 a.m. to 5:00 p.m.
Note: Phones are turned off between 12:30 p.m. to 1:30 p.m. each day.
Phones will be answered by one of our staff on Saturday and Sunday from 9:00 a.m. to 12:00 p.m. Physicians will do as much as possible by phone or virtually. They may arrange to assess you in-person if needed.
Monday to Thursday after 7:00 p.m., Friday after 5 p.m. and Saturday and Sunday after 12:00 p.m., please call 1-866-553-7205 to be assessed by a Telehealth Registered Nurse.
Please do not walk in to our clinic to book an appointment or seek advice. Our team continues to work very hard to actively screen patients by phone and decide how to manage things accordingly.
***Effective September 7th, we will be making the following changes:
All after-hours care will be in-person appointments effective September 7th. Evening and weekend after-hours care will still require appointments. Phones will be answered on Saturdays, Sundays, and statutory holidays (for urgent matters only) from 8:30 a.m. to 11:30 a.m. Physicians will see patients in-person from 9:00 a.m. to 12:00 p.m. Please visit our website for more information.
In an emergency, you should call 9-1-1 or go to your local hospital's emergency department.
THAS is a free, confidential telephone service that is available to enrolled/rostered patients for health advice from a Registered Nurse when the New Vision office is closed.
THAS Phone Number: 1-866-553-7205
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