Temporary changes to services due to COVID-19. See below for details.
Hours of Operation:
Our phones will be answered Monday to Thursday from 8:30 a.m. to 7:00 p.m. and Friday from 8:30 a.m. to 5:00 p.m.
Note: Phones are turned off between 12:30 p.m. to 1:30 p.m. each day.
Phones will be answered by one of our staff on Saturday and Sunday from 9:00 a.m. to 12:00 p.m. Physicians will do as much as possible by phone or virtually. They may arrange to assess you in-person if needed.
Monday to Thursday after 7:00 p.m., Friday after 5 p.m. and Saturday and Sunday after 12:00 p.m., please call 1-866-553-7205 to be assessed by a Telehealth Registered Nurse.
Please do not walk in to our clinic to book an appointment or seek advice. Our team continues to work very hard to actively screen patients by phone and decide how to manage things accordingly.
In an emergency, you should call 9-1-1 or go to your local hospital's emergency department.
THAS is a free, confidential telephone service that is available to enrolled/rostered patients for health advice from a Registered Nurse when the New Vision office is closed.
THAS Phone Number: 1-866-553-7205
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