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ACCESSIBILITY

New Vision Family Health Team is committed to being responsive to the needs of all patients and customers. We strive to provide quality service that is accessible to all and will make reasonable efforts to ensure policies, practices and procedures and the delivery of services provided to persons with disabilities are in keeping with the principles of dignity, equity/equality of outcome, independence and integration. We will communicate with people with disabilities in ways that take into account their disability and communication needs.

Accessibility

New Vision Family Health Team has two powered entrances to access the facility. New Vision also has two universal washrooms located in our waiting room to accommodate a wheeled mobility device. Our washrooms are equipped with grab bars, powered sinks, powered soap dispensers and powered hand dryers. We also have an accessible exam table in one of our exam rooms. These devices provide dignity and privacy for people of all disabilities.

Feedback

New Vision Family Health Team welcomes patient feedback and makes information available to all patients on how to provide feedback. Feedback is accepted in a variety of formats. Staff assistance is available to support people with disabilities to provide feedback.

Service Animal Policy

Persons with disabilities may enter our premises accompanied by a service animal and keep the animal with them, if the public has access to such premises, and the animal is not otherwise excluded by law. It is the responsibility of the person with a service animal to control the animal at all times.

Staff Training

All individuals who interact and deal with members of the public or other third parties on behalf of New Vision Family Health Team, whether the person does so as an employee, agent, volunteer or otherwise, shall be required to receive training on providing customer service to people with disabilities.

NVFHT shall ensure that employees and volunteers who deal with the public on behalf of NVFHT, and those who are involved in NVFHT policy and program development and/or in directing, monitoring or evaluating policies receive training on accessible customer service.