To provide appropriate medical care, New Vision Family Health Team operates by appointment only. It is extremely important that you inform the staff of the type of visit you require to assist in booking an appropriate appointment time. Please indicate if you require a regular visit, a longer visit for counselling, a complete physical examination or simply an injection. Every effort will be made to accommodate your family in a manner appropriate to your medical needs. Please be assured that confidentiality will be strictly maintained in all aspects of the clinic. Additionally, please be mindful of your appointment time(s) as NO REMINDER CALLS WILL BE GIVEN.

After Hours Care

Our Family Health Team is pleased to be able to offer the after hours care for URGENT medical problems.

Our after hours are:

Monday to Thursday: 5:00 – 8:00 p.m.

*Saturday: 9:00 a.m. – 3:00 p.m.

*Sunday: 9:00 a.m. – 12:00 p.m.

*No appointment is needed for weekends, but registration is required 30 minutes prior to closing.

Please note: Our weekend hours change when there is a statutory holiday. Please call our office for hours of operation.

There is only one physician available during these clinics and we serve over 26,000 patients, so these clinics can become very busy. We respectfully request that you use these clinics ONLY for medical problems that are truly urgent and cannot wait until you see your own physician during regular office hours. If you feel that your problem can wait until the following week, our staff will be happy to book you an appointment accordingly.

Missed Appointments

Missed appointments take valuable time away from ill people who are waiting to see their health care provider. We require 24 hours advance notice for appointment cancellations. 

To help with this process we have introduced online appointment cancellations. You can cancel New Vision appointments through a simple online form submission. Submit an online cancellation.



THAS is a free, confidential telephone service that is available to enrolled/rostered patients for health advice from a Registered Nurse when the New Vision office is closed.

THAS Phone Number: 1-866-553-7205

Patients who call THAS have access to Ontario Registered Nurses who will provide them with symptom based health advice and information. In addition, THAS nurses will have access to the on-call physician and, when appropriate, will call the physician for secondary triage regarding the caller's concerns.

What Happens When You Call

Patients who call THAS are connected to a nurse or a patient assistant representative. Once patients are transferred to a nurse, their demographic information and enrollment (rostered) status is verified. Based on the THAS nurse’s assessment and the clinical guidelines, the nurse will provide self-care advice, direct the patient to their physician’s office (within 24-72 hours), contact the on-call physician or direct the caller to the nearest emergency department. Should secondary triage be necessary, the THAS nurse will contact the on-call physician.

If you are not an enrolled/rostered patient of the New Vision FHT, then you can call Telehealth Ontario 1-866-797-0000.