New Vision now gives you the option of sending a non-urgent secure message to our office.
This service is not intended to replace a medical appointment, but can be used to ask simple questions or inquire about a specialist referral/appointment. You may also send us forms, documents or photos when requested by your provider.
Prescription renewal requests (when you have 0 refills): there is no need to send us a message. Instead, please have your pharmacy fax the refill request to our office at 519-578-6040. Our office will contact you if an appointment is required.
*NEW* Form/note requests: You are now required to complete a Fee Acknowledgement Form when you submit your request. Please note, there are some forms that are completed free of charge. Click here for more information.
To initiate this secure messaging service, you will be asked to provide identifying information to ensure you are a current patient of New Vision. We cannot guarantee that we will see or respond to your message promptly.
Please allow 3 - 5 business days for a reply. The reply may come in the form of an Ocean Secure Message or telephone call.
If you are having an emergency call 9-1-1 or visit your nearest emergency department.
Click here to send a secure message and/or attachment.
