(Main Site) 421 Greenbrook Drive | Unit #23B | Kitchener | Ontario | N2M 4K1 | PHONE: (519) 578-3510 | FAX: (519) 578-6040

Resolving Care Concerns

New Vision Family Health Team is committed to providing high quality service to our patients. We treat a complaint as any expression of dissatisfaction with our service, which calls for a response. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.

Formal complaints procedure:

  1. Complete Complaint Report and submit.
  2. The Executive Director will acknowledge receipt of the complaint within a reasonable time frame (approximately one week).
  3. The Executive Director will then meet with the person(s) involved to review the outcome of the incident. 

Complaint Report

Complaints Process Form

*Required Field
Person(s) Involved
Person(s) Involved