Family Day weekend after hours care. See below for details. 

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RESOLVING CARE CONCERNS

Do you have a concern you would like us to address?

The New Vision Family Health Team strives to provide the highest quality of healthcare in a safe and supportive environment.  If you have a concern about quality of care, we encourage you to first discuss your concern with the appropriate member of your healthcare team. The physicians and other healthcare professionals who have been involved in your care are most familiar with your particular situation.  Usually they will be able to quickly resolve any issues you may have.

If a member of your healthcare team is unable to satisfy your concerns, or if you are not satisfied with their response, please complete the form below.  All such complaints will be thoroughly investigated without compromising a patient’s future access to care.  

Why file a complaint?

It is important that the Board of Directors is made aware of concerns that, once resolved, may result in changes to systems that improve services to all patients. All complaints will be investigated.

Process:

1. Complete the form below and submit.

2. The Executive Director will acknowledge receipt of your concern in a reasonable time frame.

3. In order to address concerns, the Executive Director may need to review the complaint with the appropriate person(s) involved and/or the Board of Directors. 

4. Following the investigation a written response will be provided. 

 

Complaints and complaint responses will not become a part of a patients’ electronic medical record.

Form

*Required Field
Person(s) Involved