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RESOLVING CARE CONCERNS

Do you have a concern you would like us to address?

The New Vision Family Health Team strives to provide the highest quality of healthcare in a safe and supportive environment.  If you have a concern about quality of care, we encourage you to first discuss your concern with the appropriate member of your healthcare team. The physicians, nurse practitioners, dietitians, social workers, and other healthcare professionals who have been involved in your care are most familiar with your particular situation.  Usually they will be able to quickly resolve any issues you may have.

If a member of your healthcare team is unable to satisfy your concerns, or if you are not satisfied with their response, please complete the form below.  All such complaints will be thoroughly investigated without compromising a patient’s future access to care.  

Why file a complaint?

It is important that the Board of Directors is made aware of concerns that, once resolved, may result in changes to systems that improve services to all patients. All complaints will be investigated.

Process:

1. Complete the form below and submit.

2. The Executive Director will acknowledge receipt of your concern in a reasonable time frame (approximately one week).

3. In order to address concerns, the Executive Director may need to review the complaint with the appropriate person(s) involved. 

4. Following the investigation a written response will be provided. 

What are the possible outcomes of a complaint?

When all information is reviewed, the New Vision Family Health Team may decide to do one of the following:

  • Take no further action if the care provided was appropriate; after review by the Executive Director and/or Lead Physician, if necessary.
  • Remind, counsel, or provide training for a healthcare team member, if it is believed the team member would benefit from some advice, direction, or training, if necessary.
  • Refer concerns to the New Vision Family Health Team’s Board of Directors for further review, if necessary.

Complaints and complaint responses will not become a part of a patients’ electronic medical record.

Form

*Required Field
Person(s) Involved