Please be advised we are currently experiencing higher than normal call volumes. We apologize for the inconvenience and appreciate your patience.

COVID-19 Self-referral for Testing Information

If you believe you or someone in your family may have COVID-19, you may now self-refer within our region for testing.

Click here for more information

COVID-19 Updates

We will continue to update our website as more information becomes available. Please visit our main page (below) for further details. We also encourage you to sign up for email communication.

Click here to receive our email updates on COVID-19

Online Appointment Booking

We are now accepting online bookings for our circumcision clinic. Our circumcision clinics are open to ALL PATIENTS who are residents of Canada, not only patients enrolled at New Vision. The patient must be male and under 12 months of age. Please do not register unborn children.

Click here for more information and to register.

COVID-19 Self-Assessment tool

If you think you have 2019 novel coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, use this self-assessment to help determine if you need to seek further care.

Click here to learn more

Upcoming Clinic Changes

Effective September 7th, we will be making the following changes:

Hours of Operation:
The phones will be answered Monday to Friday from 8:30 a.m. to 5:00 p.m. The phones will no longer be turned off from 12:30 to 1:30 p.m. The doors will be open from 8:30 a.m. to 8:00 p.m. Monday to Thursday and from 8:30 a.m. to 5:00 p.m. on Friday.

After-hours Care (on-call clinic):
All after-hours care will be in-person appointments effective September 7th. Evening and weekend after-hours care will still require appointments. Phones will be answered on Saturdays, Sundays, and statutory holidays (for urgent matters only) from 8:30 a.m. to 11:30 a.m. Physicians will see patients in-person from 9:00 a.m. to 12:00 p.m. 
We are aware of your frustration and difficulties in reaching us by telephone. We have made significant changes to improve our service and accessibility. 
  • We have increased the number of lines available. 
  • We are hiring additional staff to support incoming calls. 
  • All physicians will have online appointment booking availability. However, it will continue to only be phone appointments. 
  • We will also be introducing a queue call-back feature (also known as automated call-back) that allows callers to save their place in the queue and receive a call back when a staff member becomes available.
Please be kind to our staff. Our team is working diligently to continue to provide excellent care to our patients.

Wellness Workshops

New Vision offers a variety of VIRTUAL (online) AND in-person workshops!  Our Fall workshops are now taking registrations. Click here to register.

For a virtual workshop, you will need access to a computer, tablet or smart phone and the internet, but you do not need a camera. You will also need an email address for registration and to access the workshop.

A note on the return of in-person workshops:
We know that virtual workshops are not everyone's cup of tea, but patient safety is of utmost priority. New Vision is looking forward to being able to offer more in-person workshops at our Greenbrook site this Fall, so please check our website in the near future for in-person dates. 

COVID-19 Updates

Please visit our new COVID-19 tab for:

Click here to book your first or second COVID-19 vaccine appointment in the Waterloo region. Pre-registration is no longer required and walk-ins are accepted.

Let's keep in touch

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Email Communication for Personal Health Information

New Vision offers secure email communication for personal health information (PHI) such as test results, appointment information and test requisitions. Click the button below to complete the registration form.


Felt their cultural needs were met


Have a good experience when they visit


Were able to get an appointment of the date they wanted


Felt involved in the decisions about their care or treatment