After-hours Care

Effective May 7th, 2022, our After Hours Clinic on Saturday, Sunday, and statutory holidays will return to walk-in appointments only from 9:00 a.m. to 12:00 p.m. with registration closing at 11:30 a.m.  These clinics will no longer be pre-booked appointments as our phones will be turned off.

Please note: in the event of high volume, registration may close earlier in order to provide our patients with good medical care in the time allotted for after-hours services.

Click here for more information

Send us a Message/Attachment

New Vision now gives you the option of sending a non-urgent secure message to our office. This service is not intended to replace a medical appointment, but can be used to ask simple questions, inquire about a specialist referral/appointment, and/or to send us forms, documents or photos when requested by your provider. 

Click here to send a message

May is Hypertension Awareness Month

Hypertension is a condition where blood pressure (BP) is consistently higher than normal. Routine blood pressure checks can help with early detection of high blood pressure and reduce your risk of complications.

New Vision patients are invited to submit their home blood pressure readings for a chance to win an Atoma Premium Advanced Automatic Blood Pressure Monitor. The BP monitor was generously donated by Greenbrook Pharmacy.

Click here to learn more!

If I have COVID-19 symptoms or was in close contact with someone with COVID-19, what should I do?

If you think you may have COVID-19 or were exposed to the virus, follow these steps to take care of yourself and protect others.

Click here to learn more

 

 

Victoria Day Long-weekend After Hours Clinic

We will be open for urgent matters ONLY on: 

  • Saturday, May 21st from 9:00 a.m. - 12:00 p.m.
  • Sunday, May 22nd from 9:00 a.m. - 12:00 p.m.
  • Monday, May 23rd from 9:00 a.m. - 12:00 p.m.

Our After Hours Clinic has returned to walk-in appointments only with registration closing at 11:30 a.m. 

For medical advice after 11:30 a.m., please contact the Telephone Health Advisory Service at 1-866-553-7205.

Our regular office hours will resume on Tuesday, May 24th at 8:30 a.m.

Please note: in the event of high volume, registration may close earlier in order to provide our patients with good medical care in the time allotted for after-hours services.

 

Paxlovid and Fourth Dose Update

 
Paxlovid (Nirmatrelvir/Ritonavir)
 
Antiviral treatment (Paxlovid) is now available for people testing positive for COVID-19 (via rapid antigen test or PCR) with symptoms who are at higher risk of severe COVID-19. These treatments must be taken within the first 5 to 7 days of your symptoms starting.

To check if you are eligible for a prescription, please see: https://covid-19.ontario.ca/covid-treatment-screener/

 If you are eligible, please call the team at 519-578-3510. Our pharmacists will be conducting phone appointments to prescribe Paxlovid. An assessment does not guarantee a prescription.
 

Fourth doses of COVID-19 vaccines

A fourth dose (or booster dose) is being offered at 5 months (140 days) after their third dose to the following groups:

  • Ages 60+
  • Residents of long-term care homes, retirement homes, elder lodges, and congregate settings that are ages 60+
  • First Nations, Métis and Inuit individuals and their non-Indigenous household members, 18 years of age or older.

To see participating clinics, please visit: https://www.regionofwaterloo.ca/en/health-and-wellness/covid-19-vaccination-pre-registration.aspx

The Boardwalk and Cambridge Clinics are now offering walk-in appointments during their regular hours.

We will be holding limited Pfizer vaccine clinics in May. Please contact our office at 519-578-3510 to book.

 

COVID-19 Update

Masking and PPE:

As of March 21st, most mask mandates end in Ontario. However, patients will be required to wear a mask in our health care setting. We ask that patients continue to do the self-screener posted in the office and notify staff so appropriate PPE and infection control protocols are implemented. Please know that you will not be turned away or refused care.

 

What to do if you have been exposed to COVID-19

Please CLICK HERE for up-to-date information on what to do if you have been exposed or think you may have COVID-19. This also includes an update on PCR testing, when to self-isolate, and COVID-19 case tracking. 

 

New COVID-19 Resource - Confused about COVID? Family doctors answer your questions 

This series of handouts offer trustworthy advice about protecting your health, including answering questions about testing, isolation, COVID management and more . CLICK HERE to view these helpful handouts.

 

Website Changes

To serve you better, we have made some changes to our website. These include:

  • *NEW* (top tool bar) How Can We Help You?: under this tab you can can send us a non-urgent message/attachments.
  • *NEW* (middle tool bar/buttons): 
    • Health Resources: you will fine helpful links/websites for a variety of health-related topics.
    • Health Videos: you will find YouTube health education videos presented by our Registered Dietitians.

We’ve also made some changes to content in our other drop down menus - check them out!

 

96%

Felt their cultural needs were met

94%

Have a good experience when they visit

75%

Were able to get an appointment of the date they wanted

91%

Felt involved in the decisions about their care or treatment