After-hours Care

Our After-hours Clinic on Saturday, Sunday, and statutory holidays are walk-in appointments only from 9:00 a.m. to 12:00 p.m. with registration closing at 11:30 a.m.  These clinics are no longer be pre-booked appointments as our phones will be turned off.

Please note: in the event of high volume, registration may close earlier in order to provide our patients with good medical care in the time allotted for after-hours services.

Click here for more information

Send us a Message/Attachment

New Vision now gives you the option of sending a non-urgent secure message to our office. This service is not intended to replace a medical appointment, but can be used to ask simple questions, inquire about a specialist referral/appointment, and/or to send us forms, documents or photos when requested by your provider. 

Click here to send a message

Walk and Talk has returned!

Facilitated by our Social Worker and Registered Dietitian, this 6-week group focuses on nutrition/stress management, boosting energy and engaging in more active lifestyle. This group takes place at the Waterloo Memorial Recreation Centre (101 Father David Bauer Dr, Waterloo, ON N2L 0B4).

Click here to register

If I have COVID-19 symptoms or was in close contact with someone with COVID-19, what should I do?

If you think you may have COVID-19 or were exposed to the virus, follow these steps to take care of yourself and protect others.

Click here to learn more

COVID-19 Updates

COVID-19 Vaccination (updated July 27, 2022)

A message on the under 5 years COVID-19 vaccine:  Health Canada has announced the approval of the Moderna Spikevax COVID-19 vaccine for children 6 months to 5 years of age. The Region of Waterloo is expecting a limited supply in the coming weeks, with additional supply expected later in August.

We will be holding limited vaccine clinics for patients ages 6 months - up to 5 years on:

  • Thursday, August 11th from 2 - 4 p.m.
  • Friday, August 12th from 2 - 4 p.m.

If you would like to book an appointment, please phone us at 519-578-3510.

Due to the expansion of 4th doses to adults aged 18+, we will be providing limited appointments for a COVID-19 vaccine at New Vision during the month of August. The vaccine we are offering at this time is Pfizer. CLICK HERE to view our most recent e-newsletter. 

COVID-19 vaccines authorized by Health Canada are safe, reliable, and can help protect you, your family, and our community from COVID-19.

All patients are encouraged to stay up to date on their current COVID vaccinations to ensure protection against COVID-19.

  • Children who have passed their 5th birthday are eligible for the COVID-19 vaccine.
  • You can receive your second dose as early as 21 (Pfizer) or 28 (Moderna) days after your first dose
  • Anyone who has passed their 12th birthday is eligible for an additional dose:
    • Youths 12-17 years old are eligible for a 3rd dose 168 days after their 2nd dose
    • Adults 18+ are eligible for a 4th dose 5 months after the 3rd dose

To see participating clinics, please CLICK HERE.

To book an appointment for your COVID vaccine with us at New Vision, please phone the office at 519-578-3510.


Masking and PPE 

New Vision Providers and Staff will continue to wear masks and strongly encourage all patients to do so as well. Patients experiencing symptoms such as a cough, fever, congestion, runny nose and/or sore throat are required to wear masks. We ask that patients continue to do the self-screener posted in the office and notify staff so appropriate PPE and infection control protocols are implemented.


What to do if you have been exposed to COVID-19

Please CLICK HERE for up-to-date information on what to do if you have been exposed or think you may have COVID-19. This also includes an update on PCR testing, when to self-isolate, and COVID-19 case tracking. 


Paxlovid (Nirmatrelvir/Ritonavir)
Antiviral treatment (Paxlovid) is now available for people testing positive for COVID-19 (via rapid antigen test or PCR) with symptoms who are at higher risk of severe COVID-19. These treatments must be taken within the first 5 to 7 days of your symptoms starting.

To check if you are eligible for a prescription, please CLICK HERE.

 If you are eligible, please call the team at 519-578-3510. Our pharmacists will be conducting phone appointments to prescribe Paxlovid. An assessment does not guarantee a prescription.

Retirement Notice - Dr. Doug Findlay

Dr. Doug Findlay will be retiring as of September 30th, 2022. We welcome Dr. Adam Agate who will be taking over Dr. Findlay’s practice starting October 1, 2022. 

Click here to view Dr. Findlay's Retirement letter.

Notice has been sent to Dr. Findlay’s patients by either mail or email which include enrollment forms for Dr. Agate.

Completed enrollment forms can be returned by:

Secure Upload:
Fax: 519-578-6040
Mail/drop-off: New Vision Family Health Team, 23B-421 Greenbrook Drive, Kitchener ON N2M 4K1

Please note: If you are a current patient of Dr. Findlay and do not receive his notice of retirement by July 27th, we may not have up to date contact information for you. Please contact our office at 519-578-3510 or send a secure message by clicking here.



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