If I have COVID-19 symptoms or was in close contact with someone with symptoms or confirmed COVID-19, what should I do?

If you think you may have COVID-19 or were exposed to the virus, follow these steps in the link to take care of yourself and protect others.

Click here for more information

COVID-19 Updates

We will continue to update our website as more information becomes available. Please visit our main page (below) for further details. We also encourage you to sign up for email communication.

Click here to receive our email updates on COVID-19

Online Appointment Booking

We are now accepting online bookings for our circumcision clinic. Our circumcision clinics are open to ALL PATIENTS who are residents of Canada, not only patients enrolled at New Vision. The patient must be male and under 12 months of age. Please do not register unborn children.

Click here for more information and to register.

Patient Resources

Looking for a helpful handout or resource? Check out our new Resources page where you will find many links and handouts.

Click here to view our patient resources

If I have COVID-19 symptoms or was in close contact with someone with COVID-19, what should I do?

If you think you may have COVID-19 or were exposed to the virus, follow these steps to take care of yourself and protect others (updated Jan 5, 2022).

Click here to learn more

How Can We Help You?

New Vision now gives you the option of sending a non-urgent secure message to our office. This service is not intended to replace a medical appointment, but can be used to ask simple questions, inquire about a specialist referral/appointment, and/or to send us forms, documents or photos.

Clinic Update

Updated January 17, 2022


Changes to your upcoming in-office appointments may be made with short notice as the situation with the Omicron variant continues to be uncertain. We thank you in advance for your patience. You will be contacted if changes need to be made to an upcoming appointment. Appointments may be switched to virtual (video) or telephone. 

COVID-19 Update

Updated January 25, 2022

What to do if you have been exposed to COVID-19:

Please CLICK HERE for up-to-date information on what to do if you have been exposed or think you may have COVID-19. This also includes an update on PCR testing, when to self-isolate, and COVID-19 case tracking. Some important protocol changes include:

  • The eligibility for PCR testing has changed. Only limited numbers of individuals now qualify for a COVID PCR test (you need to be hospitalized, a patient-facing health care worker, living in long-term care or congregate setting, immunocompromised, etc.).
  • If you have symptoms, you need to isolate and inform your own close contacts to isolate as well. Public Health is no longer contacting most contacts due to lack of staffing given the high numbers.

COVID-19 Vaccines:

We now have more availability in our vaccine clinics. 
CLICK HERE to book your first, second or third (booster) vaccine at our clinic. Currently those aged 12 - 17 are not eligible for a third (booster) dose. Per Public Health guidelines, we will be administering Pfizer to 12 - 29 year olds and Moderna to 30 years and up.

If you are eligible for a fourth dose, please call our office at 519-578-3510 x 1 to book your appointment. CLICK HERE to view current fourth dose eligibility. 

You can also visit the Region of Waterloo site to book a vaccine appointment online. Please CLICK HERE to book an appointment with the Region of Waterloo OR CLICK HERE to find a pharmacy in your area offering COVID-19 vaccines

Please note: If you receive your COVID-19 vaccine in the community or at a Pharmacy, you do not have to report your vaccination to our clinic as we receive automated updates.


New COVID-19 Resource - Confused about COVID? Family doctors answer your questions 

This series of handouts offer trustworthy advice about protecting your health, including answering questions about testing, isolation, COVID management and more . CLICK HERE to view these helpful handouts.

Know Your Health Care Options

Click here for a helpful handout on health care options in our community. 

Let's keep in touch

Subscribe to our e-newsletter to receive updates on our latest news. Click on the button below and sign up today!



Felt their cultural needs were met


Have a good experience when they visit


Were able to get an appointment of the date they wanted


Felt involved in the decisions about their care or treatment