Hours of Operation:
The phones will be answered Monday to Friday from 8:30 a.m. to 5:00 p.m. The phones will no longer be turned off from 12:30 to 1:30 p.m. The doors will be open from 8:30 a.m. to 8:00 p.m. Monday to Thursday and from 8:30 a.m. to 5:00 p.m. on Friday.

After-hours Care (on-call clinic):
All after-hours care will be in-person appointments effective September 7th. Evening and weekend after-hours care will still require appointments. Phones will be answered on Saturdays, Sundays, and statutory holidays (for urgent matters only) from 8:30 a.m. to 11:30 a.m. Physicians will see patients in-person from 9:00 a.m. to 12:00 p.m. 

 

• We have increased the number of lines available. 
• We are hiring additional staff to support incoming calls. 
• All physicians will have online appointment booking availability. However, it will continue to only be phone appointments. 
• We will also be introducing a queue call-back feature (also known as automated call-back) that allows callers to save their place in the queue and receive a call back when a staff member becomes available.

Please be kind to our staff. Our team is working diligently to continue to provide excellent care to our patients.

We know that virtual workshops are not everyone's cup of tea, but patient safety is of utmost priority. New Vision is looking forward to being able to offer more in-person workshops at our Greenbrook site this Fall, so please check our website in the near future for in-person dates.