After-hours Care

Our After-hours Clinic on Saturday, Sunday, and statutory holidays are walk-in appointments only from 9:00 a.m. to 12:00 p.m. with registration closing at 11:30 a.m.  These clinics are no longer be pre-booked appointments as our phones will be turned off.

Please note: in the event of high volume, registration may close earlier in order to provide our patients with good medical care in the time allotted for after-hours services.

Click here for more information

Send us a Message/Attachment

New Vision now gives you the option of sending a non-urgent secure message to our office. This service is not intended to replace a medical appointment, but can be used to ask simple questions, inquire about a specialist referral/appointment, and/or to send us forms, documents or photos when requested by your provider. 

Click here to send a message

If I have COVID-19 symptoms or was in close contact with someone with COVID-19, what should I do?

If you think you may have COVID-19 or were exposed to the virus, follow these steps to take care of yourself and protect others.

Click here to learn more



COVID-19 Updates

 Masking and PPE (updated June 8th)

As of June 11th, patients will no longer be required to wear a mask while in our clinic unless experiencing symptoms such as a cough, fever, congestion, runny nose and/or sore throat. We ask that patients continue to do the self-screener posted in the office and notify staff so appropriate PPE and infection control protocols are implemented. New Vision Providers and Staff will continue to wear masks and strongly encourage all patients to do so as well.


COVID-19 Vaccination

COVID-19 vaccines authorized by Health Canada are safe, reliable, and can help protect you, your family, and our community from COVID-19.

All patients are encouraged to get vaccinated to ensure protection against COVID-19. 

  • Children who have passed their 5th birthday are eligible for the COVID-19 vaccine.
  • You can receive your second dose as early as 21 (Pfizer) or 28 (Moderna) days after your first dose
  • Anyone who has passed their 12th birthday is eligible for an additional dose:
    • Youths 12-17 years old are eligible for a 3rd dose 168 days after their 2nd dose
    • Ages 60+ are eligible for a 4th dose 140 days after the 3rd dose

To see participating clinics, please CLICK HERE.

The Boardwalk and Cambridge Clinics offer walk-in appointments during their regular hours.

We continue to provide limited appointments for a COVID-19 vaccine (primary series and boosters, where eligible) throughout the month of June at New Vision. The vaccine we are offering at this time is Pfizer. Please contact our office at 519-578-3510 to book an appointment.

PLEASE NOTE:  We will be holding a pediatric COVID vaccine clinic on Friday, July 29th from 9 AM to 12 PM for patients ages 5 to 11. If you would like to book an appointment, please phone us at 519-578-3510


What to do if you have been exposed to COVID-19

Please CLICK HERE for up-to-date information on what to do if you have been exposed or think you may have COVID-19. This also includes an update on PCR testing, when to self-isolate, and COVID-19 case tracking. 


Paxlovid (Nirmatrelvir/Ritonavir)
Antiviral treatment (Paxlovid) is now available for people testing positive for COVID-19 (via rapid antigen test or PCR) with symptoms who are at higher risk of severe COVID-19. These treatments must be taken within the first 5 to 7 days of your symptoms starting.

To check if you are eligible for a prescription, please CLICK HERE.

 If you are eligible, please call the team at 519-578-3510. Our pharmacists will be conducting phone appointments to prescribe Paxlovid. An assessment does not guarantee a prescription.


Felt their cultural needs were met


Have a good experience when they visit


Were able to get an appointment of the date they wanted


Felt involved in the decisions about their care or treatment