COVID-19 Self-referral for Testing Information

If you believe you or someone in your family may have COVID-19, you may now self-refer within our region for testing.

Click here for more information

Seasonal Flu Vaccine

At this time we do not know when our clinic will be receiving the seasonal flu vaccine. Please check our website regularly for updates. 

Click here for more information about the seasonal flu

Workshops Cancelled

Effective immediately, all workshops will be put on hold. More details will be provided to those who attend specific workshops for further information. In-lieu of workshops, resources may be provided. 

Click here for FREE resources

COVID-19 Self-Assessment tool

If you think you have 2019 novel coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, use this self-assessment to help determine if you need to seek further care.

Click here to learn more

Temporary Changes to our After-Hours Clinic

For medical advice Monday to Friday after 5:00 p.m. and Saturday and Sunday after 12:00 p.m., please call Telehealth Ontario at 1-866-553-7205 to be assessed by a Telehealth Registered Nurse who will determine if you need to be seen and how to access care.  

COVID-19: What You Can Do to Stay Healthy

The coronavirus spreads from person-to-person through respiratory droplets produced when an infected person coughs or sneezes. 

Click here for advice to stay healthy

COVID-19 Screening for In-office Visit

Please click here to complete the COVID-19 screening questions prior to your in-office appointment.

Messaging for Testing in Waterloo Region - Sept 23, 2020

Update regarding COVID-19 testing in the Waterloo region. Click here for more information.

Clinic Hours

Hours of Operation:

Our phones will be answered Monday to Thursday from 8:30 a.m. to 7:00 p.m. and Friday from 8:30 a.m. to 5:00 p.m.  Note: Phones are turned off between 12:30 p.m. to 1:30 p.m. each day.

After-hours Care:

Phones will be answered by one of our staff on Saturday and Sunday from 9:00 a.m. to 12:00 p.m.  Physicians will do as much as possible by phone or virtually. They may arrange to assess you in-person if needed. 

Monday to Thursday after 7:00 p.m., Friday after 5 p.m. and Saturday and Sunday after 12:00 p.m., please call 1-866-553-7205 to be assessed by a Telehealth Registered Nurse.

Please do not walk into our clinic to book an appointment or seek advice. Our team continues to work very hard to actively screen patients by phone and decide how to manage things accordingly.

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Email Communication for Personal Health Information

New Vision offers secure email communication for personal health information (PHI) such as test results, appointment information and test requisitions. Click the button below to complete the registration form.

96%

Felt their cultural needs were met

94%

Have a good experience when they visit

75%

Were able to get an appointment of the date they wanted

91%

Felt involved in the decisions about their care or treatment