Workshops Cancelled

Effective immediately, all workshops will be put on hold. More details will be provided to those who attend specific workshops for further information. In-lieu of workshops, resources may be provided.

Click here for FREE resources

COVID-19 Self-Assessment tool

If you think you have 2019 novel coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, use this self-assessment to help determine if you need to seek further care.

Click here to learn more

Changes to our After-Hours Clinic

Effective immediately, we will no longer see patients on a walk-in basis in our Saturday and Sunday on-call clinics. Patients MUST FIRST call Telehealth Ontario at 1-866-553-7205 in order for symptoms to be assessed by a Telehealth Registered Nurse who will then advise if symptoms require medical attention.

COVID-19: What You Can Do to Stay Healthy

The coronavirus spreads from person-to-person through respiratory droplets produced when an infected person coughs or sneezes.

Click here for advice to stay healthy

Share Your Experience

Resolving Care Concerns

Easter Long Weekend - Changes to After-hours

Please note, our phones will be answered for urgent medical advice:

Friday, April 10th, 2020 (Good Friday) from 9 a.m. to 12 p.m.
Saturday, April 11th, 2020 from 9 a.m. to 12 p.m.
Sunday, April 12th, 2020 from 9 a.m. to 12 p.m

A nurse will triage your symptoms.

For urgent medical advice on Friday, Saturday and Sunday after 12:00 p.m., please call Telehealth Ontario at 1-866-553-7205 to be assessed by a Telehealth Registered Nurse who will determine if you need to be seen and how to access care.

COVID-19 Clinic Hours Change Effective April 4th

Starting April 4th, New Vision's day-time clinic hours and after-hours clinic hours will be modified.

Note: We are no longer seeing patients on a walk-in basis after hours.

Hours of Operation:
Monday to Friday from 8:30 a.m. to 5:00 p.m.

After-hours Care:
For medical advice, call our office Monday to Thursday from 5:00- 8:00 p.m, Saturday and Sunday from 9:00 a.m. to 12:00 p.m. A nurse will triage your symptoms.
For medical advice Monday to Thursday after 8:00 p.m., Friday after 5:00 p.m. and Saturday and Sunday after 12:00 p.m., please call Telehealth Ontario at 1-866-553-7205 to be assessed by a Telehealth Registered Nurse who will determine if you need to be seen and how to access care.

COVID-19 Updates

New Vision News:

*NEW* Important Update about COVID-19 (dated April 1, 2020)
Temporary service changes (dated March 17, 2020)
Letter to our patients (dated March 17, 2020)

COVID-19 Resources:

Ministry and Local sites:

Effective May 1st, Dr. Doug Findlay and Dr. Balraj Singh will be moving their practices

Dr. Doug Findlay will be moving his practice to our Greenbrook site (at 421 Greenbrook Drive, Unit 23B in Kitchener) and Dr. Balraj Singh will be moving his practice to 430 the Boardwalk, Suite 208 in Waterloo.

Dr. Balraj Singh and his patients will continue to be a part of New Vision Family Health Team. Click here for Dr. Balraj Singh’s contact information and clinic hours.

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Email Communication for Personal Health Information

New Vision offers secure email communication for personal health information (PHI) such as test results, appointment information and test requisitions. Click the button below to complete the registration form.

Click Here to Register for Email Communication

96%

Felt their cultural needs were met

94%

Have a good experience when they visit

75%

Were able to get an appointment of the date they wanted

91%

Felt involved in the decisions about their care or treatment