(Main Site) 421 Greenbrook Drive | Unit #23B | Kitchener | Ontario | N2M 4K1 | PHONE: (519) 578-3510 | FAX: (519) 578-6040

Clinic Hours

Phone calls at our Greenbrook site are answered Monday to Thursday from 8:00 a.m. - 12:00 p.m.  and 1:00 - 7:00 p.m. and Fridays from 8:00 a.m. - 12:00 p.m. and 1:00 - 5:00 p.m.

Greenbrook Clinic  
Monday..........8:00 a.m. - 8:00 p.m. 
Tuesday.........8:00 a.m. - 8:00 p.m. 
Wednesday...8:00 a.m. - 8:00 p.m.
Thursday.......8:00 a.m. - 8:00 p.m.
Friday............8:00 a.m. - 5:00 p.m.
view map

Belmont Clinic  
Monday..........8:30 a.m. - 4:30 p.m.
Tuesday.........8:30 a.m. - 4:30 p.m.
Wednesday...8:30 a.m. - 1:00 p.m.
Thursday........8:30 a.m. - 4:30 p.m.
Friday.............8:30 a.m. - 4:30 p.m.
view map


After Hour Care

Monday - Thursday: 5:00 p.m. – 8:00 p.m.
Saturday: 9:00 a.m. – 3:00 p.m.
Sunday: 9:00 a.m. – 12:00 p.m.

These clinics are offered for URGENT medical problems. No appointment is necessary on weekends. Registration is required 30 minutes prior to closing.  

Note: Our weekend after hours change when there is a statutory holiday. Please call our office for hours of operation. 

When our office is closed you can call the Telephone Health Advisory Service and speak to a Registered Nurse at 1-866-553-7205.

Take the Survey

To help us serve you better, please take a few moments to complete our survey.

This patient survey relates to the general operations of our Family Health Team; your health care providers, access, and quality of care. 

To access our online survey, please click here.

On-line Appointment Booking

We offer on-line appointment bookings for non-urgent appointments at New Vision Family Health Team. This service is currently only available for Dr. Chan, Dr. Bausmer, Dr. Gebeyehu, Dr. O'Brien, Dr. Mensah, Dr. Korsheed and Dr. Gimbel's patients.

Click here to book!


Health Card Changes

We require an up-to-date OHIP card number with version code in order to properly bill and track services provided to you under OHIP (Ontario Health Insurance Plan). If you have recently updated your health card, click here or call our office.

Email Communication

We are now offering email communication for test results, appointment information, reminders and test requisitions. 

Click here to register!

Give Back To Your Community!

We invite you to give back to your community. We will be collecting non-perishable food donations for the Food Bank of Waterloo Region from October 20th to December 16th.

We can all make a difference to those less fortunate…we greatly appreciate your generosity!

Did you get your Flu Shot?

Did you receive your flu shot from somewhere other than New Vision? If so, we want to know!

Click here to report your flu shot.


Flu Shots Now Available

Flu vaccines are now available for New Vision patients. We will be holding a Flu Clinic on Wednesday, November 9th from 10:00 a.m. to 4:00 p.m. The clinic will be on a first come, first serve basis. Additionally, you may also schedule your flu shot with a nurse through our website by clicking here or by calling our office.

If you are unable to come during office hours, flu shots are also available at Public Health Clinics and community Pharmacies. Please check your local listings for more information. If you do receive your flu shot from outside of our clinic, please click here to report it. For more information regarding the seasonal flu please click here

We Value Your Feedback!

Change in Clinic Hours

New Vision FHT is committed to providing continuous quality care to our patients. It is through our patient satisfaction surveys that we are able to assess and determine where we can make improvements to allow for the best possible care and service for our patients. You shared your comments and we listened!

We understand our telephones are busy throughout much of the day. According to your feedback, there are unacceptable wait times to get through to our reception toward the end of the day, between 4 p.m. to 5 p.m.   As a result, we are amending our clinic hours to add more receptionists to support the end of day telephone call volume. 

Therefore, effective Monday, November 7th our new telephone hours will be:

  • Monday to Thursday: 8:30 a.m. to 7:00 p.m.
  • Friday: 8:30 a.m. to 5:00 p.m.

**Telephones will be off from 12:30 p.m. to 1:30 p.m.**

Telephone Greeting Changes

To improve our services, we will also be changing our telephone options when you call in. Effective November 7th, please listen carefully to our new telephone greeting. 

New Vision FHT will continue to assess our call volume and clinic needs. Thank you for providing your feedback. 


October 2016

Eat Well, Live Well Workshop

Intro. to Solids Workshop

Rise Up Workshop (4 week series)