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Home / Rights and Responsibilities

The New Vision Family Health Team is committed to providing the best care possible.  

Your Rights

You have the right to:

  •  Be treated in a kind and respectful way.
  •  Expect that all information about your health care will be kept private and confidential in accordance with the personal health information law.  
  •  Be given information in a way you will understand and is meaningful to you.
  •  Expect that your health care team will share relevant information with each other within the circle of care, unless otherwise restricted by you
  •  Participate in making decisions about your care.
  •  Culturally-sensitive care.
  •  Know the names and roles of people involved in your care.
  •  Express your concerns and get answers to your questions.
  •  Be told of the fees not covered by OHIP and that you or your family will have to pay.

Your Responsibilities

As a patient you have rights and responsibilities. Please make sure you abide by following:

  •  Be polite and respect other patients, visitors, and members of the health care team.
  •  Recognize that the needs of other patients and families may sometimes be more urgent than your own.
  •  Give accurate information to your health care team to help them plan your care.
  •  Give your health care team the name of the person who will represent you if you cannot make decisions by yourself.
  •  Follow the plan of care the best way you can.
  •  Accept responsibility for the decisions you make about your treatment.
  •  Take care of your personal things.
  •  Respect clinic property and act in a safe and responsible way.
  •  Understand and be responsible for all expenses not covered by OHIP.
  •  Notify your health care provider if you can’t keep an appointment.